Customer service is about managing relationships. Unfortunately, it’s sometimes about managing crises as well. Knowing how to do both at the same time – strengthening bonds while working through difficult situations – represents a key trait for retaining clients over the long term. That’s been one of the lessons of the recent coronavirus outbreak. With many industries thrown into disarray by…
Benefits of Maintaining Strong Communication With Your Candidates Through A Crisis Communicating with your candidates is always important, but maintaining strong communication with them during a crisis can set you apart from your competitors. Thanks to COVID-19, our economy came to a grinding halt in March, and businesses are facing unique challenges. On one hand, millions of businesses were deemed “non-essential” and were…
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