The COVID outbreak has dramatically changed perspectives in a very short period of time. Thanks to the pandemic, a lot of previously high-ranking priorities have moved to the back burner. Things that once seemed important now fade in comparison to the economic and personal turmoil the disease has caused. However, you shouldn’t put training in this category. Don’t think of upskilling your staff as a “we’ll get…
News that governments were reducing COVID-related restrictions sparked a wave of business optimism this summer. It looked like the pandemic had finally run its course. However, those hopeful signs came with a major worry: what about a second wave? The likelihood of a renewed outbreak is in doubt and the potential shape it would take is open to speculation….
Masks and other similar PPE have become the symbols of the COVID age. They have also become a source of political controversy, as many people push back against the restrictions the disease has imposed on our lives. But, as businesses open up and as people get back to work, it’s crucial to remember the importance of wearing…
After months of restrictions, the fight against the COVID-19 outbreak has entered a new phase. Businesses in many regions are beginning to open up again, even amid signs that the virus continues to spread. The uncertainty has led many workers to a difficult decision. But, despite the lingering worries about the virus, now might be the best time to apply…
The economy is slowly emerging from its COVID-induced hibernation. Businesses are reopening, and employees are returning to work. However, some workers might be reluctant to rush back into the outside world. What can you do if your employees don’t want to come back to work? Coaxing your best employees back to work might be more difficult…
Surviving a crisis is a punishing, exhausting experience. The key, though, isn’t just to get through the painful times. You want to go beyond the treading-water phase, and use the situation to improve your operations going forward. In other words, you want to learn from the crisis. This theme is crucial as we enter the…
The panic fades. The adrenaline filters out of your bloodstream. You’ve survived a business emergency, and now it’s time to get back to normal operations. But, as the saying goes, you should never waste a good crisis. Instead, you want to use the situation to make your company better and stronger for the future. In the current…
Customer service is about managing relationships. Unfortunately, it’s sometimes about managing crises as well. Knowing how to do both at the same time – strengthening bonds while working through difficult situations – represents a key trait for retaining clients over the long term. That’s been one of the lessons of the recent coronavirus outbreak. With many industries thrown into disarray by…
The coronavirus outbreak has shut down many businesses and sent tens of millions of Americans into their homes. However, the quarantine isn’t total. Essential workers are still going to work, performing their usual duties. Meanwhile, everyone else still needs to venture out occasionally to buy groceries, run errands, or just to spend a few minutes in the sun. Masks make…
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